Privacy Policy
Drain Saver, LLC
Effective Date: January 1, 2026
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1. Overview
This Privacy Policy describes how Drain Saver, LLC ("Drain Saver," "we," "us," or "our"), located in Wray, Colorado, collects, uses, and protects information you provide when you use our website at www.drainsaverllc.com, contact us by phone or email, or submit a service request.
Drain Saver is a small local business. We are not a data broker, we do not run advertising networks, and we do not monetize your personal data. This policy is written to be clear and straightforward.
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2. Information We Collect
Information You Provide to Us
When you contact us or submit our online contact form, we may collect:
Your name
Phone number
City or address — to dispatch service to your location
Email address — if you provide one
Description of your service issue
Type of service requested
We do not collect Social Security numbers, financial account numbers, or payment card numbers through our website.
Information Collected Automatically
When you visit our website, our hosting platform (Wix) and any analytics tools we use may collect:
IP address and general geographic location (city/region level)
Browser type and device type
Pages visited and time on site
Referring URL
Date and time of visit
This information is used in aggregate to improve our website and does not identify individual visitors.
Phone Calls and Text Messages
When you call (970) 630-4642, we may retain a record of the call for scheduling purposes. Our scheduling software may send automated text messages to confirm appointments and provide arrival updates. Standard message and data rates may apply.
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3. How We Use Your Information
We use the information we collect to:
Schedule and dispatch service to your location
Confirm appointments and provide real-time arrival updates
Respond to your inquiries
Generate invoices and process payments
Maintain service records for warranty and follow-up purposes
Improve our website based on aggregate usage data
Comply with applicable laws and legal obligations
We do not sell your data.
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4. How We Share Your Information
Drain Saver does not sell, rent, trade, or transfer your personal information to third parties.
We may share your information only in the following limited circumstances:
Service Providers — We use a small number of third-party tools to operate our business, including our scheduling software, website platform (Wix), and text messaging services. These providers process your information solely on our behalf and are not permitted to use it for any other purpose.
Subcontractors — On occasion, a trusted subcontractor may assist with certain jobs. If applicable, we may share your name, address, and service details with that individual for the purpose of completing your service only.
Legal Requirements — We may disclose your information if required by law, court order, or government regulation, or if necessary to protect the rights, property, or safety of Drain Saver, our clients, or the public.
Business Transfers — In the event Drain Saver, LLC is sold or merged, your information may be transferred as part of that transaction. You will be notified if such a transfer affects your data.
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5. Cookies & Website Tracking
Our website is hosted on Wix, which may place cookies on your device. We may also use Google Analytics and Microsoft Clarity to understand aggregate website traffic.
Types of cookies used:
Essential cookies — required for basic site functionality including form submissions
Analytics cookies — used to understand aggregate traffic patterns; this data does not identify individual users
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality, including our contact form.
6. Data Retention
We retain your personal information as follows:
Service records (name, address, service performed, date) — minimum 10 years, to support our warranty obligations
Contact form submissions that do not result in a scheduled service — up to 12 months
Invoice and payment records — minimum 7 years
Text message records — up to 12 months
When personal information is no longer needed, we dispose of it securely.
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7. Data Security
We take reasonable steps to protect your personal information from unauthorized access, including using reputable, security-conscious platforms and limiting access to your data to those who need it.
No method of data transmission over the internet is 100% secure. If you believe your information has been compromised in connection with our services, please contact us immediately.
8. Your Rights & Choices
Access and Correction — You may request a copy of the personal information we hold about you or ask us to correct inaccurate information.
Deletion — You may request deletion of your personal information. Note that we may be unable to fulfill requests for records we are required to retain by law or warranty obligation.
Opt-Out of Text Messages — Reply STOP to any text message we send, or call (970) 630-4642 to opt out. Opting out may affect your ability to receive real-time service updates.
To make any of the above requests, contact us using the information in Section 12.
9. Children's Privacy
Our services are intended for adults and property owners. Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us and we will delete it.
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10. Third-Party Links
Our website may contain links to third-party sites including Google Business, Yelp, Instagram, and Facebook. We have no control over the privacy practices of those sites and are not responsible for their content. We encourage you to review the privacy policy of any third-party site you visit.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. The effective date at the top of this page will reflect any changes. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
12. Contact
Drain Saver, LLC
Wray, Colorado
Phone: (970) 630-4642
Website: www.drainsaverllc.com